Case Studies

Challenge

NexGen Insurance struggled with 45-minute average wait times, high agent turnover, and inability to scale support during peak claim seasons.

Solution

Deployed Agentforce with Service Agent and SDR Agent, creating autonomous AI workers that handle claims inquiries, policy questions, and lead qualification 24/7.

Challenge

Acme Corp struggled with disconnected sales data across 50+ retail locations, leading to inconsistent customer experiences and missed opportunities.

Solution

Implemented Sales Cloud with custom integrations to their POS systems, enabling real-time inventory visibility and unified customer profiles.

Challenge

Managing patient data across multiple departments led to fragmented care experiences and compliance risks.

Solution

Deployed Health Cloud with custom care coordination workflows and HIPAA-compliant data management.